Returns, Refunds & Complaints Information
Our Fresh Flowers Guarantee in Catford
At Catford Flowers, we take immense pride in delivering only the freshest, highest-quality flowers to the Catford community. As your trusted local florist, we are committed to ensuring satisfaction for both households and businesses. Every bouquet and arrangement is carefully crafted and inspected to maintain our Fresh Flowers Guarantee.
Damaged-on-Arrival Policy
If your flowers arrive damaged or not up to the high standards you expect from Catford Flowers, we are here to help. Please inspect your order as soon as you receive it. Should you notice any damage or wilting upon delivery, contact us within 24 hours of receipt. This allows us to promptly address the issue and uphold our commitment to quality.
To process your claim efficiently, please retain the original flowers and packaging, and be ready to provide a clear photograph of the damaged items. We will review your case thoroughly and offer suitable remedies in line with our policies.
Freshness Window & Quality Assurance
Our flowers are sourced daily to ensure lasting beauty and vibrancy upon delivery. Catford Flowers' arrangements are designed to remain fresh for at least five days from the date of delivery, provided they are cared for according to our guidelines. If your flowers do not meet this freshness standard, please contact us within this five-day window so we may rectify the situation.
We kindly ask you to follow any provided care instructions, as environmental factors can affect flower longevity. Our dedicated team is always happy to advise you on the best ways to care for your bouquet.
Refunds and Replacement Options
Your satisfaction is our top priority. In the rare event that you are dissatisfied due to damage, freshness issues, or incorrect items received, Catford Flowers offers both refund and replacement solutions:
- Replacement: We can arrange a prompt replacement of your bouquet or arrangement, subject to availability, at no extra cost to you.
- Refund: Alternatively, we can process a full or partial refund to your original payment method, depending on the nature of the issue.
Please note, for our quality control and improvement, we may request supporting photographs or further details before completing your claim.
Complaints Process
Catford Flowers believes in clear communication and swift resolution of concerns. Should you have any complaints or feedback regarding our flowers or service, please contact us as soon as possible.
- Submit Your Complaint: Reach out to our friendly team with your name, order details, and a description of your issue. The more information you provide, the better we can assist you.
- Review & Response: Our team will investigate your complaint and get back to you promptly. We aim to resolve most issues within two working days.
- Resolution: We will offer a solution, whether that be a replacement arrangement, refund, or another agreed outcome.
Your feedback helps us to continually improve our local service. We are grateful for the trust Catford’s households and businesses place in us.
Serving Catford and the Local Community
As a dedicated Catford florist, we strive to serve our neighbours with integrity, professionalism, and genuine care. Thank you for supporting our local business, and please rest assured that your satisfaction is always guaranteed when choosing Catford Flowers.
