Online Flower Delivery Terms - Catford Flowers Policies

Catford Flowers Terms & Conditions for Online Flower Deliveries

Introduction

Welcome to the Terms & Conditions governing your use of Catford Flowers’ online flower delivery services. These terms are set forth to ensure transparency, understanding, and a smooth experience for all customers placing online orders with us. Whether you are located in Catford or nearby areas, by engaging our site and making purchases, you agree to abide by these Terms & Conditions. Please read them carefully before placing your order.

Service Coverage Area

Catford Flowers offers online flower delivery services in Catford and the surrounding areas. By confirming your order, you affirm that your delivery address falls within our specified delivery locations. These terms apply to all customers ordering from these localities.

Order Process

Ordering flowers online from Catford Flowers is designed to be straightforward, secure, and efficient. To initiate your order, browse our selection, add your chosen products to the shopping cart, and proceed to checkout. During checkout, you will need to provide mandatory details such as your name, address, delivery date, recipient details, and payment information.

Upon placing your order, you will receive an automatic acknowledgement via the website. This acknowledgement does not constitute acceptance of your order, but confirms that we have received it. Acceptance and confirmation that a contract is in place between you and Catford Flowers will only occur when you receive an order confirmation email indicating the items will be dispatched or are ready for delivery. We reserve the right to reject orders at our sole discretion, including cases where products are unavailable or there are issues with your payment details.

Product Availability and Substitutions

We endeavour to ensure all items listed on our website are in stock and that availability is accurately reflected. Due to the nature of fresh flowers and seasonal supply variations, certain flowers, colours, or accessories may occasionally be unavailable. In such cases, Catford Flowers reserves the right to make substitutions of equal or greater value and quality, ensuring the overall design, theme, and value of your arrangement remains consistent with your chosen product. If substantial changes are necessary, we will endeavour to inform you in advance.

Delivery

Orders for flower delivery in Catford and the surrounding areas will be dispatched in accordance with your selected delivery date and time slot, as far as reasonably possible. Actual delivery times may vary due to local conditions such as weather, traffic, or unforeseen events. We cannot guarantee delivery times but will make every reasonable effort to ensure timely arrival.

If the recipient is unavailable at the time of delivery, we will leave the item in a safe location, with a neighbour, or follow other instructions as specified during checkout. In such cases, we consider the order fulfilled once delivery has been attempted at the specified address. It is your responsibility to ensure the delivery address and recipient information is accurate and complete.

Payments

All orders must be paid for in full prior to processing and dispatch. Catford Flowers accepts payment via major credit and debit cards, and any other payment methods displayed at checkout. Payments must be authorised by the cardholder or account owner. Prices listed on our website are inclusive of VAT where applicable, and all transaction costs are clearly displayed during the checkout process.

Pricing and Promotions

Product prices and promotions displayed on the Catford Flowers website are subject to change without notice. The price applicable at the time when you place your order is the price you will be charged. Promotional codes or discounts cannot be applied retrospectively to concluded purchases.

Cancellations and Amendments

If you wish to cancel or amend your order for online flower delivery Catford, please contact us as soon as possible. Orders can generally be cancelled up to 24 hours prior to the scheduled delivery time. Cancellations after this period may not be possible if the order has been processed, prepared, or dispatched. In cases where cancellation is accepted within the permitted timeline, a full refund will be issued to your original payment method.

To amend order details such as delivery address, recipient information, or card messages, you must contact us at the earliest opportunity. We will try to accommodate changes but cannot guarantee alterations to orders once they are in processing or in transit.

Returns and Refunds

Due to the perishable nature of flowers, returns are generally not accepted unless the wrong products have been delivered or there is a demonstrable quality issue. If you experience any problems with your order—such as damaged flowers, incorrect items, or non-delivery—please contact us within 24 hours of the delivery date, providing photographic evidence where possible. Legitimate claims for refunds or replacements will be processed promptly at our discretion.

Customer Responsibilities

It is your responsibility to provide correct and complete order, address, and payment details. You must ensure that recipients are available to accept deliveries at the agreed times or provide clear alternative instructions. Catford Flowers is not responsible for failed deliveries resulting from incorrect details or unavailability of the recipient without prior arrangement.

Liability

Catford Flowers shall not be liable for any indirect, special, incidental, or consequential losses or damages arising from late delivery, non-delivery, or any loss of enjoyment of our products or services, to the fullest extent permitted by law. Our aggregate liability for any claim relating to a purchase will be limited to the amount paid for the order.

Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay arises from events or circumstances beyond our reasonable control, including but not limited to, severe weather, strikes, transport disruptions, supply chain failures, or public health emergencies.

Privacy and Data Protection

All information provided in the course of using our online flower delivery service for Catford and surrounding areas is managed in accordance with applicable UK data protection laws. We collect necessary order, delivery, and payment details to process and fulfil your order, and to improve our services. We do not share customer information with third parties except as required to complete deliveries, process payments, or comply with legal obligations.

Intellectual Property

All content on the Catford Flowers website—including photographs, logos, text, design elements, and graphics—remains the intellectual property of Catford Flowers. Content may not be copied, reproduced, distributed, or used for commercial purposes without prior written consent.

Third-Party Websites

Our site may contain references to third-party websites, suppliers, or service providers. Catford Flowers is not responsible for the content, products, or privacy practices of such third-party sites, and any interactions with them are subject to their respective terms and policies.

Customer Service and Complaints

We are committed to ensuring a positive experience with every order for online flower delivery in Catford. If you are dissatisfied with any aspect of your experience, or have a complaint, please contact us with the details and we will seek to address the matter promptly and fairly.

Changes to Terms & Conditions

Catford Flowers reserves the right to modify these Terms & Conditions at any time without prior notice. Updates will take effect as soon as they are posted on our website. It is your responsibility to review these terms before placing an order.

Governing Law and Jurisdiction

These Terms & Conditions, and any contracts or disputes arising from your use of the Catford Flowers website or services, are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms & Conditions is found by a court to be invalid or unenforceable, the remaining provisions shall continue in effect to the fullest extent possible.

Entire Agreement

These Terms & Conditions, together with any order confirmations and our privacy policy, constitute the entire agreement between you and Catford Flowers regarding the online purchase and delivery of flowers in Catford and surrounding areas.

Contact Information

If you have questions regarding these Terms & Conditions, require clarification, or need assistance with your order, please use the contact methods listed on our website. We will be pleased to assist you.